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Where are your products made?

All our products are made in New Zealand. I personally hand craft and packaged all our items here in Outram, Dunedin....yes the whole lot of em!

 

Are your products cruelty-free?

Yes, always and forever.

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Are your products vegan?

All our products are vegan excluding our mud masks which contain manuka honey, no bees where harmed !

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Are your products paraben free?

Parabens YUCK!!! These are chemicals that are commonly used as preservatives in cosmetic products. Preservatives may be used in cosmetics to prevent the growth of harmful bacteria and mold, in order to protect both the products and consumers. The concern with these chemicals is that scientific studies suggest that parabens can disrupt hormones in the body. We however use Germall which is a natural paraben free preservative so much safer and more gentle.

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What does natural based ingredients mean?

So we use only high quality in naturally rich ingredients in all of our products for the base then we add our fragrance oils that are made from essential and fragrance oils. Meaning our products are between 80-90% fully natural.

 

How much is shipping?

Rural and non rural no matter where you are in NZ

from just $9. Sign up as a member to earn free shipping.

 

Do you accept returns/exchanges?

We ask that you choose carefully as we don't return or refund unless it's a fault, due to health and safety

we cannot do change of mind for our products.

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I have a question

Please reach out to us via email us at shorty.fragrances@gmail.com We would love to hear from you!

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Faulty or damaged goods

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A store replacement/credit will be issued so long as the following criteria are met:​

Product(s) subject to the replacement/credit we must be contacted within 15 days of purchase date

If your item has arrived damaged or there is a fault please send us a photo within this time

The product must not have been used and in original condition

All return courier costs will be your responsibility

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Our policy

 

This website is owned and operated by Shorty's fragrances. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors boutique pamper products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms highlighted at the checkout.

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The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. 

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged at the time of purchase on your payment method."

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The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto, are the exclusive property of Shorty's fragrances. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

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We may permanently or temporarily terminate, suspend or modify your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.

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You agree to indemnify and hold Shorty's fragrances harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

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To the maximum extent permitted by applicable law, in no event shall Shorty's fragrances, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Shorty's fragrances assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

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We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

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You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

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These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of New Zealand, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Dunedin. 

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International shipping

 

Shipments outside of New Zealand may sometimes take anywhere from 14 days to 21 days for standard delivery.

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Please be aware: The buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.

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As an international consumer, please do research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.

FAQ's

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